Complaints Procedure

Experienced Training Ltd (trading as PivotingToAI) is committed to providing high-quality training and consultancy. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.

1. How to Raise a Complaint

If you are unhappy with our service, please tell us as soon as possible.

Email: contact@pivotingtoai.co.uk
In Writing: Experienced Training Ltd, [Insert Full Registered Address Here], Barnsley, UK.

Please include your Booking Reference (if applicable), contact details, and a clear description of the issue.

2. Our Process & Timeline

Stage 1: Acknowledgment We will acknowledge your complaint within 5 working days of receipt.

Stage 2: Investigation We will investigate the issue and provide a full written response within 20 working days.

Stage 3: Resolution If the issue is complex, we will keep you updated every 10 days until resolved.

3. Escalation

If you are not satisfied with the initial response, you can request a review by a Director of Experienced Training Ltd. The Director will review all documentation and issue a final decision within 10 working days.

4. Confidentiality

All complaints will be handled in confidence and in accordance with the Data Protection Act 2018 (GDPR).