# pivotingtoai.co.uk > They say AI will wipe out my career and maybe yours too. Time to pivot to a new future ## Pages - [Shadow AI Exposure Review](https://pivotingtoai.co.uk/shadow/): Shadow AI Exposure Review | PivotingToAI The Shadow AIExposure Review Your staff are currently using Shadow AI. Your IT tools... - [Test raw html](https://pivotingtoai.co.uk/test-raw-html/): PivotingToAI | Safe Copilot Adoption Microsoft Copilot Training Half your workforce is already using AI. You just can't see it.... - [Evidence](https://pivotingtoai.co.uk/evidence/): The Evidence Base | PivotingToAI The Evidence BaseAcademic & Industry Research We do not trade in hype. Our curriculum is... - [Complaints](https://pivotingtoai.co.uk/complaints-2/): Complaints Procedure | PivotingToAI Feedback & Issues Complaints Procedure Experienced Training Ltd (trading as PivotingToAI) is committed to providing high-quality... - [Council & Local Government](https://pivotingtoai.co.uk/clg-2/): Council & Local Govt Copilot Training | PivotingToAI Microsoft Copilot training for Councils Training for Local Government Officers that respects... - [Legal](https://pivotingtoai.co.uk/legal/): Legal & Law Firm Copilot Training | PivotingToAI Microsoft Copilot training for Law Firms Practical training to reduce non-billable admin,... - [Complaints](https://pivotingtoai.co.uk/complaints/): Support Complaints Procedure Last updated: 15 January 2026 Download (PDF) Contact Privacy 1) Purpose We aim to deliver training and... - [Sitemap](https://pivotingtoai.co.uk/sitemap/): Navigation Sitemap A complete overview of the pages on our website. Main Menu Home The Course AI Agents Delivery Choices... - [Accessibility](https://pivotingtoai.co.uk/accessibility/): Accessibility Accessibility Statement We want https://pivotingtoai. co. uk to be usable for as many people as possible, including people who... - [Terms and Conditions](https://pivotingtoai.co.uk/tandc/): Legal Website Terms of Use These terms apply to your use of this website. If you want the full legal... - [Cookie policy](https://pivotingtoai.co.uk/cookie-policy/): Cookies Cookie Policy We use cookies to make the website work and (if you allow it) to understand how the... - [Privacy](https://pivotingtoai.co.uk/privacy/): Privacy Privacy Policy This page explains how we handle personal data when you use this website or contact us. If... - [AI Safety](https://pivotingtoai.co.uk/aisafety/): AI Safety and Control Use AI at work without creating a data incident. We train people to use Copilot safely... - [Social Care](https://pivotingtoai.co.uk/social-care/): Social Care & Housing Copilot Training | PivotingToAI Microsoft Copilot training for Social Care Practical training to reduce case note... - [Council & Local Government](https://pivotingtoai.co.uk/clg/): Local Government & Council Copilot Training | PivotingToAI Microsoft Copilot training for Local Government Practical training to clear FOI backlogs,... - [Banking](https://pivotingtoai.co.uk/banking/): Banking & Finance Copilot Training | PivotingToAI Microsoft Copilot training for Banking FCA-aligned training to automate compliance checks, speed up... - [Construction](https://pivotingtoai.co.uk/construction/): Construction & Engineering Copilot Training | PivotingToAI Microsoft Copilot training for Construction Site-ready training to clear snagging lists, automate RAMS,... - [NHS old](https://pivotingtoai.co.uk/nhs-2-old/): NHS & Healthcare Copilot Training | PivotingToAI Microsoft Copilot training for the NHS Non-clinical admin training that releases time to... - [Industry Courses](https://pivotingtoai.co.uk/industry-courses/): Industry-Specific Copilot Training | NHS, Council, Banking & Construction Industry-specific Copilot training for regulated work Every industry course is the... - [The 30 Day Challenge](https://pivotingtoai.co.uk/30days/): The 30-Day Agent Challenge | PivotingToAI PivotingToAI’s30-Day Agent Challenge We train every delegate to use and customise agents that save... - [AI Safety](https://pivotingtoai.co.uk/ai-safety/): AI Safety Training & Business Case | PivotingToAI The Business Case for AI Safety Research from Wharton’s Professor Ethan Mollick... - [Pricing](https://pivotingtoai.co.uk/pricing/): Pricing & Rates | PivotingToAI Pricing & Rates Simple, honest pricing for training and digital assets. No hidden fees. Travel... - [Delivery Choices](https://pivotingtoai.co.uk/choice/): Delivery Choices: On-site, Remote, & E-Learning | PivotingToAI Training delivered your way We adapt to your business needs. The course... - [Templates](https://pivotingtoai.co.uk/templates/): Outcome Faster work. Less drafting. Metric 43 mins saved daily. Control Safer use. Clear rules. Safety Humans decide. Delivery Fits... - [The Course](https://pivotingtoai.co.uk/thecourse/): Copilot Essentials – What happens on the day? What happens on the day? Many training courses focus on nice features.... - [The Core Copilot Course](https://pivotingtoai.co.uk/corecourse/): Paste this to replace your current Intro section Code Module HTML. NO change to meaning. Just more scannable structure. Divi... - [Privacy Policy](https://pivotingtoai.co.uk/privacy-policy/): PRIVACY POLICY Last updated December 17, 2025 This Privacy Notice for Experienced Training Ltd (doing business as Pivotingtoai) (‘we‘, ‘us‘,... - [NHS](https://pivotingtoai.co.uk/nhs/): WORDPRESS HEAD SECTION Do NOT paste this block into Divi. Add these via: – Title & description → Yoast /... - [NHS Copilot](https://pivotingtoai.co.uk/nhs-copilot/): NHS Copilot Masterclass – PivotingToAI Safe, Efficient, & Home on Time. The NHS Copilot Masterclass. We don’t train “Tech Experts.... - [Contact Us](https://pivotingtoai.co.uk/contact/): Contact Us | PivotingToAI Get the value you paid for. You have the licences. You have the staff. We provide... - [AI Agents](https://pivotingtoai.co.uk/aiagents/): The Power 9 AI Agent Toolkit | PivotingToAI The Power 9 Toolkit When you start with Copilot, you quickly learn:... - [How to Pivot to AI — One Step at a Time](https://pivotingtoai.co.uk/howtopivottoai/): How to Pivot to Ai – One step at a time This short video kicks things off with a simple,... - [Home](https://pivotingtoai.co.uk/): Microsoft Copilot Training Your Copilot licences are sitting unused. We fix adoption in regulated sectors — including the rollouts that... - [Make money from AI?](https://pivotingtoai.co.uk/makemoneyfromai/): Can you make money from AI? In this series of videos, I look into different ways to make money using... ## Posts - [Council & Local Government](https://pivotingtoai.co.uk/2026/01/17/clg/) ## Projects - [Led a team of trainers to roll out PPI payments for an international bank](https://pivotingtoai.co.uk/project/ppi/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@Combining 14 Systems to Track Financial HistoryThe bank had systemic issues in paying out PPI claims due to the complexity... - [Emeds Digital Prescribing](https://pivotingtoai.co.uk/project/emeds/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@ - [Artificial Intelligence Project](https://pivotingtoai.co.uk/project/artificial-intelligence-project/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@ - [Creating a Procurement Course](https://pivotingtoai.co.uk/project/procurement/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@ - [Yorkshire Ambulance Service](https://pivotingtoai.co.uk/project/yas/): Creating and delivering training for anew Cleric ambulance system - [London Ambulance Service](https://pivotingtoai.co.uk/project/london-ambulance-service/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@ London Ambulance Service required a - [Sheffield Insulation Group Cisco Jabber](https://pivotingtoai.co.uk/project/cisco/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@ - [Leeds Teaching Hospital Trust OrderComms ICE](https://pivotingtoai.co.uk/project/ice/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@ - [South West Yorkshire NHS Partnership Trust](https://pivotingtoai.co.uk/project/south-west-yorkshire-nhs/): @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@South West Yorkshire Partnership Trust decided to move from their Paris system to SystmOne. Chris was brought into work with... # # Detailed Content ## Pages - Published: 2026-04-06 - Modified: 2026-04-06 - URL: https://pivotingtoai.co.uk/shadow/ Shadow AI Exposure Review | PivotingToAI The Shadow AIExposure Review Your staff are currently using Shadow AI. Your IT tools cannot see it. We map the gap before it becomes a breach. A 90-minute behavioural assessment built specifically for regulated UK sectors. Note: We do not audit your IT network. We audit the human behaviour happening on personal devices outside your firewall. Why this is unique: Traditional security tools monitor your network. They cannot see what your staff do on a personal phone during a lunch break to clear backlogs. We map the invisible human behaviour. 01 Days 1-3 Anonymous Discovery Goal: Uncover the Truth We distribute a targeted, 10-question digital survey to a specific department. It is 100% anonymous to bypass defensive reporting. We don't ask staff to confess to breaking policy. We ask them to identify severe workflow bottlenecks and the manual tasks they wish they could automate. 02 Day 4 Behavioural Analysis Goal: Map the Risk We analyse the response data, cross-referencing stated frustrations with known patterns of unmanaged consumer AI use. We identify exactly where staff are bypassing official IT systems and pasting confidential data into personal tools out of sheer desperation to clear backlogs. 03 Day 5 The Exposure Report Goal: Leadership Visibility We sit down with your compliance and IT leadership for a direct, 90-minute briefing. We hand over a Red/Amber/Green (RAG) rated snapshot. It proves exactly where the "Visibility Gap" exists between your official data policy and what staff actually do on their... - Published: 2026-03-04 - Modified: 2026-03-04 - URL: https://pivotingtoai.co.uk/test-raw-html/ PivotingToAI | Safe Copilot Adoption Microsoft Copilot Training Half your workforce is already using AI. You just can't see it. We train high-stakes, regulated environments to adopt Microsoft Copilot safely. When mistakes cost millions, you don't hire a generic training company. Book a 30-Minute Call Download Pricing & Syllabus NHS & Healthcare Banking & Financial Services Construction Legal Military & Police The Problem & The Fix Don't blame your staff. Blame the training. Most AI courses are built by enthusiasts showing off parlour tricks. We deal with paramedics, fire stations, and banks. They don't need parlour tricks. They need to clear backlogs without breaking compliance. We teach what actually gets the job done. The Threat 69% of UK orgs have no AI access controls. Staff are copying sensitive data into consumer tools you can't govern. The Fix: RAG Rule 3 seconds to classify data. A safe decision framework for every member of staff. No IT escalation needed. The Evidence Secret Cyborgs. Professor Ethan Mollick's research reveals over half of workers use AI without telling their employer. They use personal accounts and unvetted tools. They hide it because they fear showing productivity gains will cost them their job. In regulated environments, that is a compliance incident waiting to happen. 50%+ Secret Usage 3× Productivity Gain Anti-Department AI We turn fear into job security. We specialise in hostile rooms and change-fatigued teams. Your staff aren't stupid; they think AI is here to replace them, so they resist it. We don't teach "department... - Published: 2026-02-13 - Modified: 2026-02-13 - URL: https://pivotingtoai.co.uk/evidence/ The Evidence Base | PivotingToAI The Evidence BaseAcademic & Industry Research We do not trade in hype. Our curriculum is built on the rigorous analysis of AI impact from Harvard, Wharton, BCG, and Microsoft. This is the research that procurement teams and board members need to see. RISK Compliance 75% of Knowledge Workers Use AI The "Bring Your Own AI" trend is now a dominant security risk. Employees use personal accounts and unvetted tools to do company work, often pasting sensitive data into public models. Source: Microsoft & LinkedIn Work Trend Index 2024 → ROI Performance 40% Higher Quality, 25% Faster In pre-registered experiments with 758 BCG consultants, untrained staff using GPT-4 completed tasks 25% faster and produced 40% higher quality results compared to the control group. Source: Harvard Business School Working Paper 24-013 → TALENT Performance The "Great Leveller" AI closes the gap between your stars and your strugglers. The BCG study found that while top performers improved, consultants in the bottom half saw the biggest jump—a 43% performance increase. Source: Harvard Business School Working Paper 24-013 → CULTURE Hidden Use The "Secret Cyborg" Phenomenon Employees are hiding their AI use to avoid punishment. Mollick identifies that the most productive staff are often operating entirely outside governance to protect their advantage. Source: Ethan Mollick, One Useful Thing (2023) → SKILLS Future Gap The Death of Apprenticeship Juniors are outsourcing "grunt work" to AI. This destroys the traditional learning path where novices learn by doing. The result is a future... - Published: 2026-01-19 - Modified: 2026-01-25 - URL: https://pivotingtoai.co.uk/complaints-2/ Complaints Procedure | PivotingToAI Feedback & Issues Complaints Procedure Experienced Training Ltd (trading as PivotingToAI) is committed to providing high-quality training and consultancy. We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint. 1. How to Raise a Complaint If you are unhappy with our service, please tell us as soon as possible. Email: contact@pivotingtoai. co. uk In Writing: Experienced Training Ltd, , Barnsley, UK. Please include your Booking Reference (if applicable), contact details, and a clear description of the issue. 2. Our Process & Timeline Stage 1: Acknowledgment We will acknowledge your complaint within 5 working days of receipt. Stage 2: Investigation We will investigate the issue and provide a full written response within 20 working days. Stage 3: Resolution If the issue is complex, we will keep you updated every 10 days until resolved. 3. Escalation If you are not satisfied with the initial response, you can request a review by a Director of Experienced Training Ltd. The Director will review all documentation and issue a final decision within 10 working days. 4. Confidentiality All complaints will be handled in confidence and in accordance with the Data Protection Act 2018 (GDPR). - Published: 2026-01-17 - Modified: 2026-01-17 - URL: https://pivotingtoai.co.uk/clg-2/ Council & Local Govt Copilot Training | PivotingToAI Microsoft Copilot training for Councils Training for Local Government Officers that respects the "Member/Officer Protocol" and the reality of public scrutiny. Delivered by trainers who understand the public sector. Book a 30-minute call Download Syllabus PDF ↓ We Speak "Local Govt" We know the difference between a "Member" and an "Officer. " We understand what "Purdah" means for rollout schedules. We know that every email you write is potentially a front-page story. We don't teach "business efficiency. " We teach how to handle Freedom of Information requests, Committee Papers, and Public Consultations without burning out. Specific Council Upgrades This version of the course adds three specific agents built to handle the unique administrative burden of Local Authorities. The FOI First Drafter Takes raw data or policy documents and drafts a compliant Freedom of Information response, flagging potential exemptions (e. g. , Section 40) automatically. The Committee Pack Summariser Digests 100+ page Cabinet or Scrutiny reports into a 1-page Executive Briefing, highlighting decisions required, financial implications, and risks. The Consultation Analyser Processes thousands of public comments (e. g. , on Planning or LTNs) and extracts key themes and sentiment, saving weeks of manual sorting. Safety: The "Front Page" Test We teach a strict Red / Amber / Green protocol aligned with GDPR and the heightened sensitivity of public records. → RED DATA Citizen PII (Names, Addresses, Council Tax Refs). Never in the prompt. → AMBER DATA Internal policy drafts, staffing rotas, anonymised stats.... - Published: 2026-01-17 - Modified: 2026-03-05 - URL: https://pivotingtoai.co.uk/legal/ Legal & Law Firm Copilot Training | PivotingToAI Microsoft Copilot training for Law Firms Practical training to reduce non-billable admin, improve drafting consistency, and safely integrate AI into legal workflows. Delivered by qualified legal professionals. Book a 30-minute call Download Procurement Document We Speak "Billable Units" Your trainer is a qualified legal professional. They understand the SRA Code of Conduct, Client Privilege, and the pressure of 6-minute units. We don't teach "tech. " We teach how to use Copilot to clear the admin backlog so you can focus on high-value advisory work. Specific Legal Upgrades This version of the course adds three specific agents built to handle the heavy lifting of legal documentation without compromising accuracy. The "Gold Precedent" Checker Instantly compares incoming contracts or leases against your firm's standard "Gold Precedent," highlighting deviations and risk clauses in seconds. The Bundle Indexer Takes a folder of messy PDFs and correspondence and auto-generates a structured, chronological index for court bundles or briefs. The Attendance Note Drafter Converts rough dictation or meeting transcripts into a formal File Note, formatted to your firm's house style, ready for the file. Safety: The "Privilege" Line We teach a strict Red / Amber / Green protocol aligned with SRA guidance on AI and Client Confidentiality. → RED DATA Highly sensitive client specifics (Names + Financials + Case IDs). Never in open prompts. → AMBER DATA Anonymised clauses, precedents, general legal research. Safe within your tenant. → GREEN DATA Public legislation, CPR rules, marketing content. Safe everywhere.... - Published: 2026-01-14 - Modified: 2026-02-09 - URL: https://pivotingtoai.co.uk/complaints/ Support Complaints Procedure Last updated: 15 January 2026 Download (PDF) Contact Privacy 1) Purpose We aim to deliver training and support to a high standard. If something goes wrong, this procedure explains how to raise a complaint and what you can expect from us. 2) What counts as a complaint A complaint is any expression of dissatisfaction about our services, including: training delivery (remote or on-site) materials or course content communications or responsiveness billing or administration conduct while delivering services This procedure does not cover general enquiries or sales questions (use the Contact page for those). 3) Raise it informally first (if possible) If you can, raise the issue as soon as possible with the person involved so it can be resolved quickly. If it cannot be resolved informally, submit a formal complaint using the process below. 4) How to submit a formal complaint Email: contact@pivotingtoai. co. uk Subject line: Complaint – – Please include: your name, job title, and organisation the course/service name and date (if applicable) what happened (clear timeline) who was involved (if relevant) what outcome you want (correction, re-delivery, refund/credit, apology, etc. ) any supporting evidence (emails, screenshots, agenda, invoice number, etc. ) If you cannot email, write to: Experienced Training Ltd, 9 Windhill Crescent, Staincross, Barnsley, S75 5BN, United Kingdom 5) What happens next (timescales) Acknowledgement: within 2 working days. Investigation: normally within 10 working days. Outcome: normally within 15 working days. If the complaint is complex and needs longer, we will tell you why... - Published: 2026-01-14 - Modified: 2026-01-14 - URL: https://pivotingtoai.co.uk/sitemap/ Navigation Sitemap A complete overview of the pages on our website. Main Menu Home The Course AI Agents Delivery Choices The 30 Day Challenge Pricing Contact Us Industry Courses Overview NHS Social Care Local Government Banking Construction Council Legal & Support AI Safety Privacy Policy Cookie Policy Terms & Conditions Accessibility Statement Complaints Procedure For AI & Bots llm. txt TXT sitemap. xml XML HTML Sitemap © 2026 Experienced Training Ltd. All rights reserved. Trading as PivotingToAI. Registered in England & Wales (No. 12549529). - Published: 2026-01-14 - Modified: 2026-01-25 - URL: https://pivotingtoai.co.uk/accessibility/ Accessibility Accessibility Statement We want https://pivotingtoai. co. uk to be usable for as many people as possible, including people who rely on assistive technology, keyboard navigation, or clearer layouts and text. Standard: We aim for WCAG 2. 1 AA (where reasonably practicable). Contact: contact@pivotingtoai. co. uk Last updated: 14/01/2026 Website: https://pivotingtoai. co. uk Download Accessibility Statement (PDF) Contact us What we aim to provide Clear page structure and headings. Readable text and spacing on desktop and mobile. Sufficient colour contrast where possible. Keyboard navigability for key site functions. Descriptive link text. Known limitations Some images may not yet have complete alternative text. Some third-party embedded tools may not fully meet accessibility standards. Some older pages may contain layout elements that are harder to navigate via keyboard. Feedback and support If you find an accessibility problem, email contact@pivotingtoai. co. uk. Please include: the page URL what you were trying to do what went wrong the device and browser you used (if you know) Enforcement procedure If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for advice: Equality Advisory and Support Service (EASS) Telephone: 0808 800 0082 Textphone: 0808 800 0084 If your concern relates to discrimination, you may also have rights under the Equality Act 2010. - Published: 2026-01-14 - Modified: 2026-01-14 - URL: https://pivotingtoai.co.uk/tandc/ Legal Website Terms of Use These terms apply to your use of this website. If you want the full legal text, download the PDF below. Website: https://pivotingtoai. co. uk Last updated: 14/01/2026 Trading name: PivotingToAI Legal entity: Experienced Training Ltd (12549529) Download Terms (PDF) Privacy Cookies Summary (quick read) Use the website lawfully and don’t attempt to break it. Website content is owned by us and can’t be reused commercially without permission. We can change the website at any time and don’t guarantee content is always current. AI output must be verified. You remain responsible for decisions and actions. These terms are governed by the laws of England and Wales. Key points Acceptable use: no unlawful use, hacking, malware, scraping, or bulk copying. Intellectual property: you can view/print for internal business use, not republish or resell. Third-party links: we are not responsible for third-party sites or tools you choose to use. Accuracy: information is provided as general guidance and may change. Liability: we limit liability as far as the law allows for a free informational website. If you need the full wording for procurement, use the PDF link above. - Published: 2026-01-14 - Modified: 2026-01-28 - URL: https://pivotingtoai.co.uk/cookie-policy/ Cookies Cookie Policy We use cookies to make the website work and (if you allow it) to understand how the site is used. Non-essential cookies are only used with your consent. Website: https://pivotingtoai. co. uk Contact: contact@pivotingtoai. co. uk Effective date: 14/01/2026 Last updated: 14/01/2026 Download Cookie Policy (PDF) Cookie Settings Privacy Terms What cookies are Small text files stored on your device when you visit a website. They help the site function, remember preferences, and (optionally) measure usage. Cookies can be session cookies (deleted when you close your browser) or persistent cookies (stored longer). How we use cookies Strictly necessary: required for the website to function and remain secure. Preferences: remember choices (including cookie consent choices). 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Where this happens, we aim to... - Published: 2026-01-14 - Modified: 2026-01-14 - URL: https://pivotingtoai.co.uk/privacy/ Privacy Privacy Policy This page explains how we handle personal data when you use this website or contact us. If you want the full legal text, download the PDF below. Controller: Experienced Training Ltd (trading as PivotingToAI) Company No: 12549529 Registered in: England & Wales Contact: contact@pivotingtoai. co. uk Download Privacy Policy (PDF) Cookie Policy Terms Tip: if you’re publishing as a WordPress page with an embedded PDF, keep the download link anyway. Buyers like it. What we collect Names and business contact details (when you enquire or your organisation books training). Messages you send us (enquiry forms, email, admin queries). Website technical data and cookie preferences (where applicable). Why we use it To respond to enquiries and deliver services. To manage bookings, invoicing, and admin. To keep the website secure and functioning. To improve the site (only where enabled and consented). Lawful bases (UK GDPR) Contract (delivering booked services). Legitimate interests (running the business, responding to B2B enquiries, preventing abuse). Consent (non-essential cookies, if used). Legal obligation (accounting/tax retention). Your rights Access, correction, deletion (where applicable). Object or restrict processing in certain circumstances. Withdraw consent (where processing is based on consent). Complain to the ICO if you’re unhappy with how data is handled. Sharing and security We do not sell personal data. We only share data with suppliers needed to run the website or deliver services (e. g. , hosting, email tools, cookie consent tooling). We use reasonable security controls and limit access to people who need it. For... - Published: 2026-01-14 - Modified: 2026-01-14 - URL: https://pivotingtoai.co.uk/aisafety/ AI Safety and Control Use AI at work without creating a data incident. We train people to use Copilot safely in real workplaces. We start with your policies, your risks, and what “safe” means for your organisation. Then we teach practical habits staff can use every day. Non-negotiables No secrets in prompts. If you would not email it externally, do not paste it into AI. Human accountability stays. AI can assist, but you approve and you own the outcome. Verify before use. Treat AI output as a draft, not a fact. Use approved tools. Use what your organisation has approved and configured. How we keep it safe Data classification first. Decide what type of data you’re handling before you ask anything. Safer prompting. Get structure, options, and checklists without pasting sensitive content. Decision controls. Learn where AI must stop and a human must decide. Audit-friendly habits. Save assumptions, sources, and the final decision trail. The Traffic Light rule (RAG) A quick decision filter delegates use before every prompt. RED — Never Never put it in. Ever. Personal data, patient/client details, payroll, credentials, security details, confidential contracts, and anything that would trigger an incident if leaked. AMBER — Only with care Only if you sanitise it and you can verify the output. Remove identifiers. Reduce detail. Keep it need-to-know. GREEN — Safe Public information, generic templates, structure, checklists, drafting support. Still check the output before you share or send. The Sat-Nav Rule If your Sat-Nav tells you to drive into a... - Published: 2026-01-12 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/social-care/ Social Care & Housing Copilot Training | PivotingToAI Microsoft Copilot training for Social Care Practical training to reduce case note backlogs, summarise histories, and fight burnout. Safe. Ethical. Delivered by trainers who understand the pressure. Book a 30-minute call Download Procurement Document We Speak "Care" We know that you didn't become a Social Worker to sit behind a laptop. We understand the fear of CQC inspections and the weight of safeguarding decisions. We don't teach "tech. " We teach how to use Copilot to clear the paperwork mountain so you can get back to doing the job you love: being with people. Specific Social Care Upgrades This version of the course adds three specific agents built to handle the emotional and administrative load of modern Social Work. The Chronology Builder Takes a messy case file (PDFs, emails, notes) and extracts a timeline of key events, dates, and interventions instantly. A massive time-saver for court reports. The Case Summariser Condenses 50 pages of history into a 1-page "at a glance" summary for new workers taking over a case, highlighting risk factors and family dynamics. The "Easy Read" Maker Rewrites complex letters or care plans into simple, accessible language (Easy Read format) for service users with learning disabilities or literacy needs. Safety: The "Safeguarding" Line We teach a strict Red / Amber / Green protocol aligned with GDPR and the protection of vulnerable people. → RED DATA Real names, addresses, DOBs of children or vulnerable adults. Never in open prompts. → AMBER... - Published: 2026-01-12 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/clg/ Local Government & Council Copilot Training | PivotingToAI Microsoft Copilot training for Local Government Practical training to clear FOI backlogs, summarise consultation data, and draft committee reports. Aligned with LGA guidance and Public Sector accessibility standards. Book a 30-minute call Download Procurement Document We Speak "Public Sector" We know that you can't just "invent" policy. We understand the pressure of the 20-day FOI limit, the scrutiny of Committee meetings, and the importance of the Nolan Principles. We don't teach "tech. " We teach how to use Copilot to handle the volume of citizen interactions so you can focus on delivering services. Specific Council Upgrades This version of the course adds three specific agents built to handle the statutory and administrative load of modern Local Government. The FOI Response Drafter Takes the raw data or emails and drafts a compliant response letter, checking for tone and applying standard exemption phrasing where requested. Committee Report Helper Converts rough officer notes and data tables into the standard "Decision / Information / Consultation" report structure required for Cabinet or Scrutiny. Consultation Analyser Digests hundreds of resident comments from public consultations and extracts key themes, sentiment, and specific objections for the final report. Safety: The "Public Record" Line We teach a strict Red / Amber / Green protocol aligned with GDPR and the protection of vulnerable resident data. → RED DATA Children's Services, Benefits, Council Tax specifics. Never in open prompts. → AMBER DATA Internal working papers, draft policies, staff rotas. Safe within tenant (but... - Published: 2026-01-12 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/banking/ Banking & Finance Copilot Training | PivotingToAI Microsoft Copilot training for Banking FCA-aligned training to automate compliance checks, speed up credit memos, and analyse market data. Delivered by trainers who understand financial regulation. Book a 30-minute call Download Procurement Document We Speak "Basis Points" We know the difference between Buy-Side and Sell-Side. We understand the severity of MNPI (Material Non-Public Information) and the importance of an audit trail. We don't teach generic "productivity. " We teach how to use Copilot to handle KYC/AML loads and earnings season without breaching compliance. Specific Banking Upgrades This version of the course adds three specific agents built to handle the data-heavy, compliance-focused reality of modern banking. The Notes Organiser One place for messy notes. One clean output. Input: call notes, meeting notes, emails, Teams chat, bullet dumps. Excel Sheet Wrangler Stops spreadsheets turning into archaeology. Works across many sheets/files. The Procedure Reader Turns 40-page procedures into usable answers. Put in as much as you like and quickly ask questions. Safety: The "MNPI" Line We teach a strict Red / Amber / Green protocol aligned with FCA guidance and insider trading regulations. → RED DATA MNPI (Undisclosed Deal Info, M&A Targets). Never in open prompts. → AMBER DATA Client strategy docs, internal credit ratings, macro research. Safe within tenant. → GREEN DATA Public market data, published annual reports, marketing slides. Safe everywhere. What happens on the day? This is a specialized version of our Core Copilot Essentials course. It replaces generic admin tasks with financial... - Published: 2026-01-12 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/construction/ Construction & Engineering Copilot Training | PivotingToAI Microsoft Copilot training for Construction Site-ready training to clear snagging lists, automate RAMS, and manage NEC4 notices. Delivered by trainers who have worn the lanyard. Book a 30-minute call Download Procurement Document We Speak "Site" We know the difference between JCT and NEC4. We know that "Part L" isn't just a suggestion anymore. We understand that a delay on site costs real money, and that nobody has time to sit in a classroom for 8 hours. We don't teach "tech. " We teach how to use Copilot to get the paperwork done so you can get back out on site. Specific Construction Upgrades This version of the course adds three specific agents built to handle the heavy compliance and contractual load of UK construction. The NEC4 Notice Drafter Drafts "Early Warning" notices and Compensation Events instantly using the correct contractual language to avoid time-barring or disputes. The RAMS Generator Takes a bulleted list of site hazards and generates a structured, formatted Risk Assessment Method Statement ready for the Safety Officer. Part L Compliance Checker Checks material specifications against the latest Building Regs (Part L - Conservation of Fuel and Power) to flag non-compliant insulation or glazing. Safety: The "Commercial" Line We teach a strict Red / Amber / Green protocol aligned with Commercial Sensitivity and Site Safety rules. → RED DATA Tender Pricing & Load Calcs. Never trust AI with margins or structural math. → AMBER DATA Draft RAMS, site meeting minutes, snags.... - Published: 2026-01-12 - Modified: 2026-06-14 - URL: https://pivotingtoai.co.uk/nhs-2-old/ NHS & Healthcare Copilot Training | PivotingToAI Microsoft Copilot training for the NHS Non-clinical admin training that releases time to care. Safe. Caldicott-aligned. Delivered by trainers who have worked in the NHS. Book a 30-minute call Download the Procurement Document Delivered by former NHS trainers Your trainer has worked in the NHS and Social Care. They hold valid qualifications in the sector. We don't need to learn your acronyms—we already know them. We know the difference between a patient and a client. We know what a "winter crisis" actually feels like. This ensures the training lands immediately with cynical or exhausted staff. Specific NHS Upgrades The core course teaches the tool. This NHS version adds three specific agents designed to reduce administrative burnout without crossing clinical lines. The PALS Drafter Takes factual incident notes and drafts a compassionate, clear response to families. Reduces emotional fatigue for staff handling complaints. Plain English Translator Rewrites dense medical notes (anonymised) into clear letters for patients or care homes. Speeds up discharge admin significantly. The Rota Checker Checks draft shift patterns against Working Time Directives and break rules. Prevents compliance breaches before they are published. Safety: The "Red Line" In the NHS, safety is binary. We teach a strict Red / Amber / Green protocol aligned with Caldicott Principles and the DSPT. → RED DATA Patient Identifiable Data (NHS Numbers, Names, DOBs). Never in the prompt. → AMBER DATA Anonymised clinical notes, staffing rotas, internal policies. Safe within your tenant. → GREEN DATA Public... - Published: 2026-01-12 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/industry-courses/ Industry-Specific Copilot Training | NHS, Council, Banking & Construction Industry-specific Copilot training for regulated work Every industry course is the Core Copilot Essentials day with practical upgrades for your sector. Same core skills. Different language, safer examples, and AI agent templates that match how your people actually work. Want the full Core day breakdown? See the course page: Core Copilot Essentials. Book a 30-minute call Why industry-specific? There are some great generic AI training courses out there. Our research shows that in many industries, adoption and productivity is limited because trainees don't feel the course relates to them. Our industry-specific courses are heavily researched and developed by trainers who have worked in the industry, or are currently working in it. Delivered by peers, not techies Our trainers are facilitators. They ask questions, listen to the needs of learners and provide tailored training to meet their needs. The industry courses are researched and designed to be as effective as training can be. They are essentially our core course with tailor made upgrades. As a business we specialise in training cynical or exhausted staff. The course we provide and the trainers we sent ensure that even the most resistant of people will see the massive benefits of copilot and know how to use it. Same Core Copilot Essentials day. Sector upgrades look like this: 01 Trainer with sector experience All trainers have at least one year experience in the industry. They speak your language, understand your issues. They will ask your staff... - Published: 2026-01-11 - Modified: 2026-03-05 - URL: https://pivotingtoai.co.uk/30days/ The 30-Day Agent Challenge | PivotingToAI PivotingToAI's30-Day Agent Challenge We train every delegate to use and customise agents that save them time and produce more work. But training is just the start. At the end of the course, we give them our best work: The 30-Day Agent. Note: This uses Microsoft Copilot Agents (chatbots built into M365), not "Agentic AI" (autonomous software). Why this is unique: We are the only provider that builds a custom AI Agent to live in your team's chat. It actively coaches them, reminds them of the rules, and helps them build the habit. It turns the "training day" into a "training month. " 01 Week One Testing and Exploration Goal: Zero-Risk Engagement The "Blank Page" is the enemy. In Week 1, the agent provides low-stakes, high-success prompts designed to get the user comfortable opening the sidebar. We don't ask for "big wins" yet. We just ask them to start the engine. 02 Week Two Adding personal wins Goal: Private Productivity Skeptics fear looking foolish. We don't ask them to "share" yet. Instead, the Agent helps them complete one tedious task (like minutes or drafting) in half the time. They get the result, they look good to their boss, but they build confidence privately. 03 Week Three The agent creates habits Goal: Trigger-Action Reflex Novelty wears off; habits stick. The Agent stops exploring and starts hard-wiring reflexes. "Every time you receive an angry email → Paste it here first. " We move from general use to... - Published: 2025-12-26 - Modified: 2026-03-05 - URL: https://pivotingtoai.co.uk/ai-safety/ AI Safety Training & Business Case | PivotingToAI The Business Case for AI Safety Research from Wharton's Professor Ethan Mollick shows that over 50% of workers now use AI at work — most without telling their employer. A 2024 LinkedIn/Microsoft study found 75% of non-manual workers are using AI, often via personal accounts. They report 3× productivity gains but won't disclose them, fearing punishment. Under UK GDPR, one accidental paste of patient data or a live contract is not a "learning moment" — it is a business incident. Book a Governance Call Download Procurement document ↓ The Methodology: The RAG Rule We do not teach complex theory. We teach a simple pre-flight check that lives in your staff's heads. Before they type, they ask: "What colour is this data? " RED DATA STOP. Never input PII, credentials, live contracts, NHS numbers, or financial account details. Result: No data breach. AMBER DATA PAUSE. Sanitize first. Remove names, strip labels, redact sensitive info. Result: Safe processing of internal work. GREEN DATA GO. Public content, templates, generic brainstorming, and learning questions. Result: High speed productivity. Combined with the Sat-Nav Rule (Copilot suggests, Humans decide), this reduces decision-quality failures and protects the organisation from liability claims. The Hidden Risk "Secret Cyborgs" — Professor Ethan Mollick, Wharton Mollick's research reveals that organisations are "completely infiltrated" by employees using AI without disclosure. They fear that showing productivity gains will lead to layoffs or increased workload. Your most productive staff are operating outside your governance framework —... - Published: 2025-12-24 - Modified: 2026-04-22 - URL: https://pivotingtoai.co.uk/pricing/ Pricing & Rates | PivotingToAI Pricing & Rates Simple, honest pricing for training and digital assets. No hidden fees. Travel is charged at cost. Download Procurment Document 01. Core Training (Day Rates) Face to Face (Core Course) On-site delivery of the standard curriculum. Maximum 15 delegates. £2,500 per day Face to Face (Industry-Specific) Sector-specific examples, scenarios, and compliance frameworks (NHS, Construction, etc. ). Maximum 15 delegates. £3,000 per day Virtual: Facilitated Workshop Live interactive delivery via Microsoft Teams. Includes breakout rooms & live Q&A. Maximum 15 delegates. £2,000 per day Virtual: Large Audience Broadcast-style delivery for larger groups/Town Halls. Limited interaction. Unlimited / Large Group. (Max duration: 4 hours) £3,500 per session 02. Digital Assets (eLearning) Standard eLearning Licence Interactive SCORM course with practice, simulations, and digital avatars. Generic business context. One-off organisational licence. Updates charged separately. £9,500 one-off Industry Specific eLearning Mirrors your specific industry risks. Heavily Researched: We continually research your sector's regulations (ISO, GDPR, etc. ) to ensure the course meets compliance requirements. Unlimited Enterprise Licence. Annual recurring fee. £12,000 per year 03. Advanced & Leadership Options AI Manager Day Teaches non-technical managers how to quality-check AI output and govern "Shadow AI" usage. Note: Quality Assurance, not creation. We teach you how to inspect the building, not how to lay the bricks. Max 6 delegates. Core training recommended first. £5,000 per day AI Agent Workshop (The "Build" Day) We help you configure and customise personal agents for your specific role. The ROI: You leave with finished tools.... - Published: 2025-12-23 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/choice/ Delivery Choices: On-site, Remote, & E-Learning | PivotingToAI Training delivered your way We adapt to your business needs. The course can be delivered using any option below. If you are not sure, get in touch for a free consultation. Face to Face Choose for Maximum change, resistant audiences, and deep practice. We use the Yorkshire Method: listen, instruct, practice, then discuss. Delegates leave feeling energised, heard, and able to apply what they learned. 1-day session (On-site) Live demos and practice Confidence and accountability Customised agents included Max 15 delegates in a room Live Virtual Choose for Distributed teams who still need live instruction. Instructor-led via Teams or Zoom. This is not a webinar. It is a live workshop with screen sharing, guided prompting, and breakout rooms. 4 live sessions delivered in 1 day 2-day option available Interactive (mics & cameras) Screen sharing for support Customised agents included E-Learning Choose for Scale and onboarding without booking a trainer. Standalone digital modules. We provide the SCORM files so you can use your own LMS. Ideal for baselining knowledge and onboarding at pace. Made by top UK developers 1-year licence with free updates Interactive exercises included Same content as live delivery Customised agents included Blended Learning Option For larger organisations, one size rarely fits all. We build a custom package using a mix of delivery methods to suit your shift patterns, locations, and IT constraints. Consultation-First: We map your needs before quoting. Hybrid Delivery: Mix On-site, Virtual, & E-Learning. Custom AI Assets: Avatars... - Published: 2025-12-22 - Modified: 2025-12-22 - URL: https://pivotingtoai.co.uk/templates/ Outcome Faster work. Less drafting. Metric 43 mins saved daily. Control Safer use. Clear rules. Safety Humans decide. Delivery Fits the org. Flexible. Format Teams or In-person. Copilot Training Practical training for teams that write, report, email, and deal with sensitive information. Why buy? Your staff already have the tools. They just don't know the rules. View Options Adoption Audit Staff leave with repeatable prompts, safe usage rules, and a shared standard. The risk? Ungoverned AI use is a security leak waiting to happen. Enquire Now - Published: 2025-12-20 - Modified: 2026-02-13 - URL: https://pivotingtoai.co.uk/thecourse/ Copilot Essentials – What happens on the day? What happens on the day? Many training courses focus on nice features. We focus on productivity. Real ROI is gained by helping people deliver higher outputs with less work. ↓ Download Purchasing Document Start Here: This is our Foundation Course. It is the prerequisite for our industry-specific modules and advanced workshops. It ensures everyone speaks the same language and follows the same safety rules. Part 1 – Morning: Foundations 09:30 – 11:00 Setting Expectations Theory & Demo We name the worries, strip out the hype, and show what Copilot actually does so people can stop guessing and start using it with a clear head. Plain‑English explanation: What Copilot is, how it works, and what it cannot do. Digger vs. Spoon: Copilot is a powerful tool, not a magic wand. Everyone is working the hard way (spoon), get the keys to the digger (Copilot). Set‑up: Everyone signed in, in the right place, ready to work on live tasks. 11:15 – 12:30 Safety and instructions Interactive Session This is where people learn how to “talk” to Copilot and where the hard lines are on data, privacy, and nonsense answers. CRISP prompting: A 5‑step structure so prompts stop being random guesses. We show you the secrets of getting high quality results. Red / Amber / Green data: Clear rules on what never goes in, what needs a check, and what is safe. Spotting Errors: We deliberately make Copilot get things wrong so people learn how... - Published: 2025-12-18 - Modified: 2025-12-19 - URL: https://pivotingtoai.co.uk/corecourse/ Paste this to replace your current Intro section Code Module HTML. NO change to meaning. Just more scannable structure. Divi section background: dark slate. Assumes GLOBAL STYLES already on the page. --> What’s in the Core Course A structured, practical Microsoft Copilot course for real workplaces. The course structure is fixed for a reason. It’s been tested, refined, and delivered in real organisations where mistakes matter. That gives buyers confidence and gives trainers control. Our delivery approach The Yorkshire approach Focused on results. If it doesn’t need to be in the course, it isn’t. We focus on what you actually need and provide practical solutions — not just a pleasant afternoon with a friendly trainer. How the day is run Adaptive facilitation We use active listening and communication psychology to adapt to different learning styles in the room. Training is shaped around real workflows, documents, and frustrations, so delegates leave feeling heard, informed, and ready to use Copilot properly. What we mean by “agents” Reusable setups, not robots Agents fix the main complaint people have with casual AI use. Having to repeat your preferences and be overly specific every time to get what you want. An agent stores up to around 1,600 words of your preferences, rules, and boundaries — what you want and don’t want — so Copilot behaves consistently without you starting from scratch each time. Designed for organisations where data protection, accountability, and judgement matter. 01 What Copilot Is – and What It Is Not People ask... - Published: 2025-12-17 - Modified: 2025-12-17 - URL: https://pivotingtoai.co.uk/privacy-policy/ PRIVACY POLICY Last updated December 17, 2025 This Privacy Notice for Experienced Training Ltd (doing business as Pivotingtoai) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you: Visit our website at https://pivotingtoai. co. uk or any website of ours that links to this Privacy Notice Use AI Training. PivotingtoAI is a trading name of Experienced Training LTD. It provides business-to-business training and consultancy services focused on the safe, practical adoption of artificial intelligence tools (including Microsoft Copilot) within UK organisations. Services include live training, workshops, consultancy, and the provision of training materials and templates. Engage with us in other related ways, including any marketing or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at chrisw@experiencedtraining. co. uk. SUMMARY OF KEY POINTS This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. What personal information do we process? When you visit, use, or navigate our Services, we... - Published: 2025-12-02 - Modified: 2026-06-16 - URL: https://pivotingtoai.co.uk/nhs/ WORDPRESS HEAD SECTION Do NOT paste this block into Divi. Add these via: - Title & description → Yoast / RankMath SEO fields - OG + Twitter tags → Yoast Social tab or RankMath Social tab - Schema script → Appearance > Theme Editor > header. php, or a "Header & Footer Scripts" plugin - Canonical → Yoast / RankMath Advanced tab============================================================ -->NHS Copilot Training | Practical AI Adoption for NHS Staff | PivotingToAI DIVI FULL WIDTH CODE MODULE: PASTE FROM HERE DOWN Divi: Edit Page > Add Full Width Code module > paste everything below this comment into the Code field. Save. Done. ============================================================ --> Your staff are getting Copilot. Most AI training won’t change what they do with it. Microsoft 365 Copilot is rolling out across the NHS. The usual session shows people which buttons to press, and a week later nothing has changed. The tool sits unused, or gets used outside your IG boundary. I build the opposite. Over twenty years training NHS and regulated-sector staff, including recent clinical-systems work for an NHS foundation trust. Two-hour working sessions, remote, mapped to your own IG policy, every example on dummy data. Staff leave with something they will do differently tomorrow morning. I don’t sell software guides. I sell real-world usage. It isn’t AI training. It’s AI adoption. Book a 30-minute call Download the procurement document alt="NHS practice manager at a cluttered desk" 500,000 NHS staff in the Copilot rollout 43 min saved per day in NHS Copilot trials... - Published: 2025-12-01 - Modified: 2025-12-01 - URL: https://pivotingtoai.co.uk/nhs-copilot/ NHS Copilot Masterclass - PivotingToAI Safe, Efficient, & Home on Time. The NHS Copilot Masterclass. We don't train "Tech Experts. " We train staff to tackle the one thing everyone hates: Paperwork. The Reality Check Good morning. We know you are busy. We know 'training days' often feel like they just add to your backlog. Copilot is your new Junior Admin Assistant. It doesn’t diagnose patients. It doesn’t make clinical decisions. But it does do the typing, the sorting, and the summarising so you can actually do your job. Raise your hand if you have ever finished a shift late because you were typing up notes? Let's fix that. Two Core Concepts 1. The Digger Theory Imagine digging a hospital foundation with a spoon. That is you doing manual data entry. Copilot is a Digger. You still need to drive it, but it does the heavy lifting. We teach you how to stop spoon-digging. 2. The "Medical Student" Rule Treat Copilot like a brand new, very keen Medical Student. It has read every textbook, but it lacks experience. You are the Consultant. You must check its work. If it writes a letter, you sign it. We teach "Red Light / Green Light" governance so you stay safe. We Speak "SBAR" Most AI training is too complex. We use the communication framework your staff already use for handovers to teach them Prompt Engineering. S Situation (Role) "Act as a Medical Secretary... " B Background (Context) "... I have rough notes from... - Published: 2025-11-30 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/contact/ Contact Us | PivotingToAI Get the value you paid for. You have the licences. You have the staff. We provide the skills to make it profitable. Book a Consultation Call Us 07415 155114 Email Us contact@pivotingtoai. co. uk HQ (Barnsley) Experienced Training Ltd 9 Windhill Crescent Barnsley, S75 5BN - Published: 2025-11-30 - Modified: 2026-02-27 - URL: https://pivotingtoai.co.uk/aiagents/ The Power 9 AI Agent Toolkit | PivotingToAI The Power 9 Toolkit When you start with Copilot, you quickly learn: better context = better results. But typing detailed instructions every time is slow. Copilot’s 'Agent' feature fixes this. It allows you to save your rules, tone, and preferences once, and reuse them forever. This is our toolkit. We developed these nine templates working with real businesses. During training, your staff don't just learn theory—they get these agents pre-loaded and customize them to their needs. Not sure how agents benefit your staff? Get in touch → 9 agents. Regulary researched and updated mean Measurable time savings across every sector we train. 70% Drafting Time Saved Email Writer Emails that get read This agent hoovers up all your thoughts, documents, and issues and puts it into your voice. It saves huge amounts of time and makes sure you never forget details. The agent learns your way of speaking as it goes along. Built on: Minto Pyramid (BLUF) • Tone Matrix • Anti-Slop List £5K+ Risk Mitigated Fact Checker Stop AI Lying This agent checks every fact the AI writes to make sure it is true. It looks for proof online and warns you if something seems made up. It stops you from sending incorrect information to your boss or clients. Built on: Triangulation Protocol • Confidence Calibration 2 hrs Per Week Recovered Virtual Manager Ruthless Triage This agent helps you organize your day when you feel overwhelmed. It sorts your tasks into... - Published: 2025-08-26 - Modified: 2025-10-14 - URL: https://pivotingtoai.co.uk/howtopivottoai/ How to Pivot to Ai - One step at a time This short video kicks things off with a simple, creative project that shows how AI actually works — no jargon, no pressure, just results you can see. Let's start with a simple exercise to get you going, then branch out from there.  Step 1 Learn how to use a templated method to do anything in AI. Let's start by creating a film trailer script in seconds with no effort. Step 2 Take some of your script and make a film trailer poster easily. Step 3 Generate an AI voiceover for your film trailer easily using text-to-speech. Step 4 Create a quick video trailer using what you have made so far. Step 5 Let's recap on what we have done so far. We will then move on to more practical uses for AI tools in your life. Step 6 Let Ai do the boring work for you. Step 5 Let's recap on what we have done so far. We will then move on to more practical uses for AI tools in your life. Step 6 Let Ai do the boring work for you. Step 7 Get AI to do the boring jobs — emails, summaries, lists, and reminders — so you can focus on the things that actually matter. Step 8 Have a conversation with AI. Challenge it to answer and brainstorm any difficult problems in your life. See how realistic and helpful it is, ask anything! Step 9 Get... - Published: 2025-08-26 - Modified: 2026-06-16 - URL: https://pivotingtoai.co.uk/ Microsoft Copilot Training Your Copilot licences are sitting unused. We fix adoption in regulated sectors — including the rollouts that have already stalled. Your browser does not support the video tag. Not just another Copilot course. If we're trusted to train NHS teams, banks, and construction sites — where mistakes have real consequences — we're more than ready for your organisation. Book a 30-Minute Call Download Pricing & Syllabus We Train NHS & Healthcare Banking & Finance Construction Legal Military & Police Utilities Emergency Services Why Most AI Training Fails They show you cool features. Nobody asks if you'll use them. The market is flooded with rebranded training companies and redundant IT contractors with a new PowerPoint. Some of it looks impressive. The problem is nobody's asking whether your staff will actually open it on Monday morning. Why we're different We're not catching up with AI. We were here before ChatGPT existed. We Listen First We find out what your staff actually do before we build a single slide. We Go Where Others Won't Hostile rooms. Job security fears. We deal with the elephant before we open a laptop. Not a Startup. Not a Rebrand. Regulated environments, real resistance, real results. We've been doing this for years. Anti-Department AI We turn fear into job security. We specialise in hostile rooms and change-fatigued teams. Your staff aren't stupid; they think AI is here to replace them, so they resist it. We don't teach "department automation. " We teach them to build... - Published: 2021-01-20 - Modified: 2025-10-17 - URL: https://pivotingtoai.co.uk/makemoneyfromai/ Can you make money from AI? In this series of videos, I look into different ways to make money using AI tools. Is it possible, fake or the future? I don't know, but in these videos, I'll do my best to find out. Let's start with a simple exercise to get you going, then branch out from there.  Build and Manage AI Agents I am told that you can create and sell digital workers that research, plan, or execute tasks. Seems like a good idea but is it easy enough to do and how can you make a living from it? Automate Business Workflows Take some of your script and make a film trailer poster easily. First opinions look like this is not a great idea, surely I would need relevant experience? Human-Verified AI Content Creation This seems like a great idea, being a judge/reviewer who can tell if it's fake or not. No more fake news! AI Research & Intelligence Services This combines the AI agents and bots with research techniques. Let's look at if you can make money from using AI to research specific things for people. Maybe provide daily reports on something? AI-Generated Visual Media The world is flooded with AI Slop and junk. It's not easy to generate quality work, despite what the media says. Who will actually pay for quality? AI-Driven Video & Audio Production Can you make money from AI music? Can you make money from AI video? Train or Fine-Tune AI Agents for... ## Posts ## Projects - Published: 2023-11-01 - Modified: 2023-11-07 - URL: https://pivotingtoai.co.uk/project/ppi/ - Project Categories: Face To Face, Instructional Design - Project Tags: instructional design, Training Creation @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@Combining 14 Systems to Track Financial HistoryThe bank had systemic issues in paying out PPI claims due to the complexity of systems they had changed over time. The task was to train approximately 100 new staff via a external company to know all required information about PPI, how to use the bank systems and how to follow the procedure to ensure the maximum amount of money is paid out the banks customers. KEY CHALLENGES 14 systems that contained incomplete data Procedure for payments was incomplete Short timeframe Delegates new to PPI and banking Data for payments was more difficult over longer periods of time Creating the solution - In depthTo meet the challenge set by the bank, my team had to be given individual in-depth tasks to complete. The first person learned the systems in depth and worked with the systems team The second person learned the procedure and worked with the bank's PPI procedure manager The third person made the learning materials My role was to oversee the work whilst completing the ADDIE documentation, overall structure and design of the course. Meeting 1 - Agreeing on the strategy We met as a team and agreed on who wanted to do what, it was clear who had the best strengths in each area. Meeting 2 - Meeting the bank We showed a brief proposal and outlook of the design we as a team created. The bank loved the offering and knew that we would deliver an effective training solution. Meeting... - Published: 2023-11-01 - Modified: 2024-03-19 - URL: https://pivotingtoai.co.uk/project/emeds/ - Project Categories: Blended Learning, ELearning, Face To Face, Featured, Instructional Design @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@Working Europe's Largest Hospital NetworkBackground: Leeds Teaching Hospitals, a cornerstone of the NHS trust network, faced a pivotal challenge in evolving their prescribing and medication administration practices. The shift from paper to digital was not just a technical upgrade but a step forward in patient safety and care efficiency. Objective: The goal was to introduce the Emeds system, enhancing electronic prescribing and medication administration to replace legacy paper processes, thereby aiming to boost clinical safety, elevate patient care standards, and meet compliance requirements. KEY CHALLENGES Every department of the hospital group affected Multiple systems affected Limited knowledge from staff as the hospital was one of the first to launch this system I'm an not clinically knowledgeable or qualified Creating the solution - In depthContribution and Solution: Inclusive Planning and Engagement: Initiated with a project plan that brought together diverse hospital stakeholders, aiming to harmonize goals and expectations through collective insight. Tailored System Customization and Integration: With a focus on customization, the Emeds system was adapted to align with the hospital’s unique workflows, ensuring it complemented existing clinical systems to offer a comprehensive patient care tool. Training and Empowerment: Contributed to the development and delivery of a training program for over 3,000 healthcare professionals. The training materials, designed to accommodate the varied learning preferences of doctors, nurses, and pharmacists, not only facilitated initial learning but also served as the foundation for ongoing eLearning platforms, remaining in use to this day. Supportive Change Management: Embraced a supportive role in the change management... - Published: 2023-10-30 - Modified: 2023-11-29 - URL: https://pivotingtoai.co.uk/project/artificial-intelligence-project/ - Project Categories: Blended Learning, Face To Face, Instructional Design, Remote Learning @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@Full end to end ADDIE Project for an International BankThe bank had a major project to integrate AI based tracking to monitor money transfers. The project was to create learning to all business managers in the international group. An end to end training solution was requested. KEY CHALLENGES International audience Overworked staff Resistance to change AI system was still in development How the Course was Created and Run - In DepthTo create the course, I used the following as a framework to address all of the challenges shown above. Meeting 1 - Develop Clear and Concise Learning Objectives With the project team, my first task was to identify the learning objectives and key knowledge required to ensure that the bank's learners gain the correct knowledge. Here are the pre-meeting notes I created from the project's SharePoint folder. • What does the system do? • How is it different from what they have now? • How will this affect their daily routine? (positive and negatives)• Over time, will the system change? • The standard instructional design questions for example amount of learners, attitude, education, responsibilities, etc. In the meeting, I gained all the required knowledge to begin creating the materials. Onboarding an Expert As the demographic was specifically for business managers, a system subject matter expert would not be the most suitable person for the role of SME. The majority of the system worked behind user interface as a reporting tool. After reaching out to my network of contacts, I found... - Published: 2023-10-27 - Modified: 2023-10-31 - URL: https://pivotingtoai.co.uk/project/procurement/ - Project Categories: Instructional Design - Project Tags: Design, instructional design, Microsoft Office, Training Creation @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@Making Complex SimpleThe goal was to create a eLearning course that combined several weeks of face to face training and over 100 procedural documents that outlined their procurement procedures. The aim was to introduce any interested member of staff to procurement and to enable them to take a full learning journey. KEY CHALLENGES Over 100 procedural documents from a veriety of departments Different interpretations of procedures in different departments Course intended for a general audience with no prior knowledge No previous knowledge of procurement Subject matter experts had very little time How the Course was Created - In DepthTo create a procurement course, I used the following as a framework to address all of the challenges shown above. Speed read all of the Documentation Using a text-to-speech tool combined with speed reading techniques, I was able to read through over 100 documents in a short space of time. This set up a more effective meeting with the subject matter experts. Meeting 1 - Develop Clear and Concise Learning Objectives With the subject matter experts, my first task was to identify the learning objectives and key knowledge required to ensure that the organisation’s learners gain the correct knowledge. Here are the topics I created before the meeting• What is procurement? • What are the different types of procurement? • What are the steps involved in each type of procurement? • What are the different procurement tools and techniques? • How to manage procurement risks? This gave the subject matter experts a... - Published: 2023-08-15 - Modified: 2023-08-15 - URL: https://pivotingtoai.co.uk/project/yas/ - Project Categories: Face To Face, Featured Creating and delivering training for anew Cleric ambulance system @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@ Yorkshire Ambulance Service@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@Creating and delivering training for a new Cleric ambulance system  The Project This project focused on resolving the complex issue of the trust's mixed use of fax and digital systems, which resulted in major errors in duplicate journeys and patients. A new digital system was implemented, but presented a unique challenge as it was still new, and none of the staff had received training on it. As part of the project team of six individuals hired to resolve this issue, I was tasked with writing and delivering training focused on the proper use of the new system. KEY CHALLENGES First ever training project Complex transition between systems Staff apathy Distance between ambulance sites    THE SOLUTION Created visually appealing, full-color learning packs for the training program Co-delivered face-to-face training sessions to a large number of delegates (over 500) Identified and reported system issues to the business for improvements Conducted multiple feedback meetings to ensure the effectiveness of the training program. THE RESULTSThe project outcome was very successful. Working closely with the staff and subject matter experts, we created comprehensive and visually appealing training packs, including quick guides, for all delegates to learn how to use the new digital system. The training was co-delivered throughout Yorkshire by teams of two - one facilitator and one trainer – providing on-hand support. The trust saw remarkable results after implementing the new system. Duplicate patients and journeys were reduced by 87% within the first six months of usage. The implementation also... - Published: 2021-02-08 - Modified: 2021-03-18 - URL: https://pivotingtoai.co.uk/project/london-ambulance-service/ - Project Categories: ELearning, Featured - Project Tags: eLearning Development, instructional design, scripting, stakeholder management, voice-overs @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@London Ambulance Service required a video-based eLearning product using Articulate Storyline. They required voice-overs for all their videos which informed their staff how to record information in emergency ambulances. This was a last minute decision therefore the time span required to make the learning was halved. My role was to work with the subject matter experts to write all of the storyboards, record all of the audio and work with another developer to create training videos demonstrating how to use their Cleric ambulance system. Please note this is a relevant demo and not actual final content. For legal reasons we're unable to share the final product with you. KEY CHALLENGES Content was highly clinical and complex to write 100 mins of storyboarding had to be written in 2 weeks from scratch No previous knowledge of clinical systems All training had to work well on high resolution iPad screens (retina) THE SOLUTIONWe created a total of 22 training videos to a high quality that covered every aspects of the training system. The training included full SCORM compliance and had interactive elements THE RESULTSThe videos were all published and signed off in the agreed time period and agreed to be of a very high quality. Feedback was universally positive and found to be a highly effective part of the blended solution. The voice work and editing was particularly welcomed and the solution was universally adopted throughout the trust. TESTIMONIAL"I worked with Chris on an extremely challenging project and found him to be... - Published: 2021-02-04 - Modified: 2023-08-16 - URL: https://pivotingtoai.co.uk/project/cisco/ - Project Categories: Blended Learning, Featured - Project Tags: Cisco Jabber, Installation, IT, Microsoft Office, Quick Guides, Telephone Systems @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@The group decided to replace all of their analogue phones with a Cisco Jabber voice over IP digital phones. I was hired to create and deliver a learning programme to train all users onsite and post-training via e-Learning. A key part of the role was to work with BT to install the systems onsite at over 40 branches nationwide. KEY CHALLENGES Limited knowledge of computers and software Locations spread throughout the United Kingdom BT scheduling for rollout unreliable Very low staff morale THE SOLUTIONWorking closely with BT, I learned how to pre-install the phone system before their arrival, speeding up their process. To train staff, I pre emailed the set up guides to the branch managers whilst organising my visit. On arrival I would train each member of staff individually to ensure that they were instantly up and running. A key reason for one to one training was that the group are going through major changes including redundancy. Using a cup of tea and hello approach I was able to break down barriers and instantly gain trust. THE RESULTSOn a one to one basis, I set up and trained over 25 branches with an average of 10 staff in each branch. Further support was provided by using the quick guides as a base for the eLearning solution created. Initially employed for 3 months, I had two extensions lasting a total of 7 months. RELATED PROJECTS - Published: 2021-01-20 - Modified: 2023-12-04 - URL: https://pivotingtoai.co.uk/project/ice/ - Project Categories: ELearning, Featured - Project Tags: agile working, audio recording, eLearning, instructional design, video recording @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@Leeds teaching hospital trust required a bespoke eLearning solution to roll out an update to their testing system OrderComms (ICE)The trust has one of the most advanced testing systems in Europe, processing thousands of tests per day. The training had been traditionally provided in a face to face environment to use both the testing system and the testing system itself. The main goal of the eLearning was to bring everyone together to follow a simple, standardised process. KEY CHALLENGES Create an eLearning package on how to use the main testing system OrderComms for example blood tests. How the system is used varies massively depending on each department. Subject matter experts had little or no time The system faced major problems and delays due to errors Complex clinical system with no previous experience of using it. Leeds has a start of the art automated test system which works slightly differently from GP surgery’s and other trusts. THE SOLUTIONIn the analysis phase of the project, I met with all of the key stakeholders in the trust to create the course content and found that they had major issues with how bottles were labeled. The solution was to be trained personally on the correct way to carry out this task in all areas and to write additional training in the middle of the main eLearning. To create motivation, I created an online sharing area to share ideas, feedback and suggestions to “glue” them together. By doing this I was able to quickly write... - Published: 2021-01-20 - Modified: 2021-03-18 - URL: https://pivotingtoai.co.uk/project/south-west-yorkshire-nhs/ - Project Categories: ELearning, Face To Face, Featured - Project Tags: Blended Learning, reference guides, SystmOne, Training Creation, Training Videos @ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9jYXRlZ29yaWVzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9mZiIsInNlcGFyYXRvciI6IiB8ICIsImNhdGVnb3J5X3R5cGUiOiJwcm9qZWN0X2NhdGVnb3J5In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjwvaDE+In19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90YWdzIiwic2V0dGluZ3MiOnsiYmVmb3JlIjoiPGgyPiIsImFmdGVyIjoiPC9oMj4iLCJsaW5rX3RvX3Rlcm1fcGFnZSI6Im9uIiwic2VwYXJhdG9yIjoiIHwgIiwiY2F0ZWdvcnlfdHlwZSI6InByb2plY3RfdGFnIn19@@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9hdXRob3IiLCJzZXR0aW5ncyI6eyJiZWZvcmUiOiJDcmVhdGVkIGJ5OiA8c3Ryb25nPiIsImFmdGVyIjoiPC9zdHJvbmc+IiwibmFtZV9mb3JtYXQiOiJkaXNwbGF5X25hbWUiLCJsaW5rIjoib2ZmIiwibGlua19kZXN0aW5hdGlvbiI6ImF1dGhvcl9hcmNoaXZlIn19@South West Yorkshire Partnership Trust decided to move from their Paris system to SystmOne. Chris was brought into work with the subject matter experts to create a course that met the needs of all of the trusts' patient facing staff. Over (2000) KEY CHALLENGES Staff had a wide range of job roles and worked throughout the Yorkshire region. Staff have had poorly implemented solutions before The IT literacy of staff ranged from beginner to competent The trust had a wide ranging set of requirements for each department Development of SystmOne was ongoing whilst training was being created THE SOLUTIONComing into the trust, SystmOne was 70% developed. Initial digital solutions were put on hold until the system could be recorded and accurate be storyboards created. As a team we created 5 role specific SystmOne courses that catered for each group of staff. The face to face training was delivered by the team in 6 areas in the Yorkshire Region, all staff could voluntarily attend any or all of the 5 role specific courses which negated the problem of providing tailored courses. Chris created a support network by providing train the trainer sessions and super user development sessions with the SystmOne developers to complete the build of SystmOne in time for launch. The final solution was to write all of the quick reference guides in how to use the system and to create the quick how to videos based on the information in the quick reference guides. THE RESULTSThe project was delivered...