What’s in the Core Course
A structured, practical Microsoft Copilot course for real workplaces.
The course structure is fixed for a reason. It’s been tested, refined, and delivered in real organisations where mistakes matter. That gives buyers confidence and gives trainers control.
Focused on results. If it doesn’t need to be in the course, it isn’t. We focus on what you actually need and provide practical solutions — not just a pleasant afternoon with a friendly trainer.
We use active listening and communication psychology to adapt to different learning styles in the room. Training is shaped around real workflows, documents, and frustrations, so delegates leave feeling heard, informed, and ready to use Copilot properly.
Agents fix the main complaint people have with casual AI use. Having to repeat your preferences and be overly specific every time to get what you want. An agent stores up to around 1,600 words of your preferences, rules, and boundaries — what you want and don’t want — so Copilot behaves consistently without you starting from scratch each time.
Designed for organisations where data protection, accountability, and judgement matter.
What Copilot Is – and What It Is Not
People ask us: “Is this going to replace people or get them into trouble?”
- The Friction: Staff either avoid Copilot completely or trust it blindly, wasting licences or creating risk.
- The Fix: We introduce the digger vs spoon principle and show just how powerful Copilot is when it’s used properly, for the right work, in the right way.
- The Outcome: Staff stop fearing the tool and know exactly what it is for.
Delegates map their most common daily frustrations on the wall. This becomes the live reference point for the rest of the day.
Where Your Time Actually Goes at Work
People ask us: “We’re busy all day — where would this even help?”
- The Friction: People feel busy but can’t explain where time is leaking away.
- The Fix: We separate real thinking work from repetitive grind.
- The Outcome: Delegates realise large parts of repetitive work can be handled by Copilot, freeing them for more engaging work.
Delegates sort their own tasks into what needs judgement and what doesn’t.
How Copilot Produces Answers (and Why You Must Check Them)
People ask us: “How do we know when the output is reliable?”
- The Friction: AI output sounds confident even when it’s wrong.
- The Fix: We explain how Copilot works in plain terms, including context windows and limitations.
- The Outcome: Staff use Copilot without over-trusting it or avoiding it.
Delegates rewrite a real piece of text and must change at least one thing themselves.
What You Can Safely Put into Copilot at Work
People ask us: “What are we actually allowed to put into this?”
- The Friction: Uncertainty around data safety blocks adoption.
- The Fix: We apply a clear Red / Amber / Green framework and confirm boundaries during procurement.
- The Outcome: Staff know exactly what is safe, what needs tidying, and what never goes in.
Delegates classify examples, optionally using their own documents.
Using Copilot: The Basics Everyone Needs
People ask us: “What if some people struggle or fall behind?”
- The Friction: Small technical gaps quietly undermine confidence.
- The Fix: We normalise the basics and remove friction without judgement.
- The Outcome: Everyone can use Copilot competently before moving on.
Opening Copilot, pasting content, resetting safely.
Making Safe Decisions with Copilot in Real Situations
People ask us: “What about the grey areas?”
- The Friction: Grey areas cause hesitation or guessing.
- The Fix: We practise judgement using realistic scenarios and discussion.
- The Outcome: Staff pause, rewrite, or escalate instead of guessing.
Delegates discuss real situations and agree safe next steps.
When to Use Work Copilot and When Not To
People ask us: “How do we stay compliant with GDPR?”
- The Friction: Public AI tools feel tempting and risky.
- The Fix: We explain how Copilot fits within UK GDPR and governance.
- The Outcome: Staff feel confident using Copilot safely.
Delegates choose the right tool for common situations.
How to Write Clear Prompts That Actually Work (CRISP)
People ask us: “Why does this work differently to AI at home?”
- The Friction: Casual prompting produces vague results.
- The Fix: We teach a repeatable, professional prompting method.
- The Outcome: Staff get consistent, usable output.
Delegates rewrite vague prompts into clear instructions.
Turning Good Prompts into Reusable Agents
People ask us: “How do we make this pay for itself?”
- The Friction: One-off wins don’t scale.
- The Fix: We convert prompts into reusable agents.
- The Outcome: Delegates leave with agents that remove admin repeatedly.
Delegates build an agent using familiar preferences.
What Copilot Can Take Off Your Plate (and What It Can’t)
People ask us: “What difference will this make?”
- The Friction: Over-promising destroys trust.
- The Fix: We show realistic boundaries and gains.
- The Outcome: Time savings without loss of control.
Delegates calculate time removed from key tasks.
How to Use Copilot Without Losing Responsibility
People ask us: “Who’s accountable?”
- The Friction: Fear that AI blurs responsibility.
- The Fix: We reinforce checking and sign-off rules.
- The Outcome: Accountability stays clear and human.
Delegates identify flawed AI output and fix it.
A Simple 30-Day Plan to Make This Stick
People ask us: “What happens after the course?”
- The Friction: Training fades without follow-up.
- The Fix: We build a personalised support agent.
- The Outcome: Copilot becomes part of normal work.
Delegates leave with a Copilot-based support plan.
Why this works
Structured. Active. Predictable.
This is not a lecture-heavy course. It is structured, active, and predictable.
Every module includes:
- A clear business problem
- A controlled exercise
- A practical outcome
No improvisation. No hype. Just results.